Level Up Privacy Policy

Effective November 10, 2026

This policy covers the Level Up app (the Tool Box: calculators, tables and field notes, Community, and Level Up Pro) made by Level Up Framing LLC ("Level Up," "we"). It explains what the app keeps on your phone, what it sends to us, and what it never does.

The short version

  • The tools work without an account, and without signal. Community needs a free account to post.
  • Your numbers, history, jobs and settings stay on your phone, unless you sign in and choose to keep them with your account.
  • We get something when you tap Send on feedback, when the app crashes (a crash report), anonymous usage counts like "opened Stairs" (which you can turn off), and what you post in Community.
  • If your company uses Level Up Pro, your clock-ins, and the wage your employer enters, are kept for your company.
  • No ads. No selling or sharing your data. No tracking you across other apps or websites. No location.

What stays on your phone

These are saved on your phone only, and we can't see them, unless you sign in (see "Your account" below):

  • What you type into the calculators, and their history
  • Jobs and the calcs saved to them
  • Your settings and favorites
  • Blocking Heights you edit
  • Your toolbox: which tools you added, took off or moved
  • Your Player picture and its background cutout
  • The name you type in the feedback box (so you don't have to type it again)

Deleting the app, or clearing its data, deletes all of it.

What we get when you send feedback

The feedback box (the ?! button) sends us:

  • Your message
  • Your name, if you type one (optional)
  • Which tool you were in, whether Advanced was on, and the last thing you calculated in the past 15 minutes (so we can see what you saw)
  • The app version, your phone's model and system (for example, iPhone 16 on iOS 18), its screen size and its text size setting
  • If you're signed in, your account, so we can credit you when your feedback helps (the Bug Hunter and It Was My Idea badges). If you're signed out, feedback isn't tied to any account.
  • A random ID the app made for your phone. It isn't your phone number, your phone's serial number or an advertising ID. It only lets us tell feedback from different phones apart.

Asking for a tool we don't have yet (Request tool, in Edit Toolbox) sends the same way, with what you searched for and what you typed about it.

If you delete your account, your feedback messages stay, but they lose the link to your account. If you have no signal, the feedback waits on your phone and sends later. We use feedback only to fix and improve the app, and to answer you if you asked a question. It's stored with Supabase, our database provider.

Usage stats

The app counts how it's used, so we know which tools to improve and what to build next. It notes things like which tool you opened, how long you stayed, whether you got to an answer, and taps on Advanced, help, a video, saving a drawing, a job, a favorite, a label, or adding a tool to your toolbox. It also notes which step of the "tell your boss about Level Up" pages was reached, when the app asked you to save your progress with an account and what you answered, and steps on the crew clock and Pro (clocked in, break, back to work, clocked out, joined a crew, sent an invite, started Pro). Each count carries:

  • The app version and your phone's system
  • A random ID the app made for these counts. It's a different ID from the one feedback uses, so counts can't be tied to your feedback or your name.

They never include what you type, your numbers, your labels, your jobs, your name, your company or who you told. They're stored with Supabase. They stay anonymous, even if you have an account: they carry no account id.

Turn them off any time in App settings, then Usage stats. Off also deletes any counts still waiting on your phone.

Your account

The tools need no account. A free account lets you post in Community, keep your badges and your work when you change phones, and join your company's crew. People must be 13 or older to make one.

When you make an account we get:

  • Your email address, to send your sign-in codes. If you sign in with Google or Apple, we get the email (and name) that service shares with us. Apple lets you hide your email. Your email is never shown to anyone.
  • The name you show by in Community (your first name and last initial), what you do (like Framer or Homeowner), and the badge you pinned, if any.
  • That you agreed to the Community rules and said you're 13 or older, and when.

When you're signed in, these are kept with your account, so a new phone gets them back. Only you can read them:

  • Your badges (with the date you earned them) and the app's achievement counters (days used, calculators used, answer counts, times of day used). The one badge you pin shows next to your name in Community.
  • Your jobs (name and dates), the calcs you saved with their labels and numbers, and the hours on your own time clock in Jobs. No employer sees these. (A company's crew clock is different: see Level Up Pro below.)

Signed out, all of this stays on your phone only.

If you signed in with Apple: deleting your Apple account also deletes your Level Up account, and stopping Level Up's access in your Apple settings (Sign in with Apple) signs you out of Level Up on every device.

Community

Community is one wall where people share photos of their work and ask questions. Anyone can look without an account. To post, comment, like a post or report something, you need an account.

When you use Community we keep:

  • Your posts: the words and up to four photos. Before a photo leaves your phone, the app shrinks it and saves it again, which removes hidden details like where it was taken. Photos you post can be seen by anyone who has the app, and by anyone who has the photo's web address.
  • Your comments, your likes, the people you block and the things you report.
  • Your name, what you do and your pinned badge, shown next to your posts.

If you turn on Share my profile, people on Community can see your posts and the badges you've earned. If you also turn on sharing your Player screen, they see the gear you equipped and your background. Your picture never leaves your phone. Both are off until you turn them on.

To keep Community safe, the words and photos of new posts and comments, and anything reported, go through an automatic check by OpenAI's moderation service. OpenAI checks them for things like nudity, violence and hate and sends back a score; it doesn't use them to train its models. Something that's flagged or reported is hidden right away, and someone at Level Up reviews it. We can remove posts that break the rules and close accounts that keep breaking them.

Translate. A post or comment in another language can be translated on your phone. The words never leave your phone. The phone uses Google's ML Kit, which works out the language and translates on the phone. The first time you translate a language, and only after you tap Get it, your phone downloads that language (about 30 MB) from Google. ML Kit sends Google some diagnostics: your phone's model and system, the app's version, an id for this install of the app (not meant to identify you or your phone), how fast it ran, errors, downloads, and which languages it found and translated between. Google says it's encrypted on the way and not shared with others. The background cutout for your Player picture uses ML Kit on Android phones too, and sends the same kind of diagnostics. The picture itself stays on your phone.

Level Up Pro: crews and the time clock

Level Up Pro is for framing company owners. The owner pays for it; crew members never pay. If your company uses Pro, we keep, for your company:

  • The company: its name, its time zone, and its time clock settings (pay period, workweek, overtime).
  • The crew list: each person's name as the owner typed it, their role (crew, lead, office or owner), and when they joined or left.
  • Invites: the owner sends you a one-time code. We keep only a scrambled form of it, and it runs out after 7 days. To stop guessing, we count wrong tries on an account for an hour.
  • Clock-ins: when you clocked in and out, your breaks, the job, and when each punch reached us. If the owner fixes a punch, we keep what it was before, who changed it, when, and why, and you see every change and the reason.
  • Wages: the hourly wage the owner enters for each person, and from what date. Only the company's owner can see wages: not you in the app, not other crew members, not other companies, and not anyone at Level Up through the app.
  • The company's plan: the crew size and when it renews. Apple or Google take the payment; RevenueCat checks it for us. We never see a card.

You see your own clock-ins; the owner sees the company's clock-ins and wages. The time clock doesn't record where you are. We use this only to run the company's crew and time clock.

If you leave the crew or delete your account, your company keeps its record of your hours and wage, because those are its payroll records; you're shown to the owner as a former member, and the link to your account is cut. To have them removed, ask your employer. An owner can email us to delete the company and its records.

Tips

A tip is an in-app purchase through Apple or Google, who take the payment; we never see your card. RevenueCat, a service that checks purchases for us, processes your purchase history: what was bought, when, and your account id if you're signed in. They act for us and can't use it for their own purposes. If you made an account through a friend's link, we keep a record that they sent you, so they get credit in their Tip Jar; they see how many friends joined, never who.

Early access

For the few people we invite to try features early, we keep a list of their accounts (when added, and a note for our team) so the app can offer them early updates. Only you can see whether you're on it.

Crash reports

If the app crashes or hits an error, it sends us a crash report through Sentry, our crash reporting service. A report has:

  • What went wrong and where in our code
  • Which tool was open, and the taps and screens just before it (button names, not what you typed)
  • The app version, your phone's model and system, and a random ID Sentry makes for this install

It doesn't include your numbers, your jobs, your name or your IP address. Sentry also notes when the app opens and closes, with the same random ID, so we can tell how many sessions end in a crash. We use crash reports only to find and fix bugs.

Notifications

If you turn on notifications (for example, a new comment on your post), we keep your phone's notification token with your account so we can send them. Turning them off or deleting your account removes it.

App updates

The app downloads updates from Expo, the service we build the app with. To do that, your phone tells Expo's servers technical details such as the app version, your phone's system and a random install ID. Expo uses them to deliver the right update. See expo.dev/privacy-explained.

Videos and outside links

  • Tool videos play from YouTube (the youtube-nocookie.com player). When you play one, Google's YouTube privacy policy applies to that video.
  • Some links open outside websites in the in-app browser (for example the code sources). Those sites have their own privacy policies.

What the app doesn't do

  • No account, sign-in, email or phone number needed for the tools.
  • No location, microphone or contacts access.
  • The camera is used only while you use it: Camera Measure (iPhones with LiDAR) measures and keeps nothing; your Player picture stays on your phone; and a photo you take to post in Community goes up only when you post it. Photos from your library: only the ones you pick, through your phone's photo picker.
  • The Bubble Level reads your phone's motion sensor while it's open. The readings stay on your phone.
  • No ads, no advertising IDs, no ad trackers. The usage counts above are our own; the only outside diagnostics are Google ML Kit's, described under Translate.
  • We don't sell or rent data, or share it for advertising.

Who we share with

Only the services that run the app for us: Supabase (stores feedback, usage counts, accounts, Community posts and photos, and Pro's crew and clock records, in the United States), Sentry (crash reports), Expo (delivers updates), OpenAI (the safety check on Community posts), Resend (sends sign-in codes), RevenueCat (checks tips and Pro subscriptions) and Google ML Kit (on-phone translation and the Android picture cutout, which send Google the diagnostics above). If you sign in with Google or Apple, that service handles the sign-in. They can only use the data to provide their service to us. Within a company on Pro, the owner sees the company's clock-ins and wages, as described above. We'd also share data if the law requires it.

How long we keep it

We keep your account, your posts, your badges and your achievement counters until you delete them or we remove them for breaking the rules. Reports are kept up to two years. We keep feedback while it helps us improve the app, and delete it when it doesn't, at the latest two years after it was sent. Usage counts are kept up to two years too. A company's crew, clock-in and wage records are kept while the company uses Level Up, and after that until the owner asks us to delete them. We delete crash reports once they've helped us fix the bug, and Sentry also deletes them automatically on its own schedule.

Your choices

  • Don't want to send anything? Turn off Usage stats and don't use the feedback box. Everything else works the same.
  • Want your feedback deleted, or want to know what we have? Email us with roughly when you sent it and the name you used (if any). We'll answer within 30 days.
  • Delete your account any time in the app (Community, Your account, Delete my account), on our website at levelupframing.com/delete-account, or by email. It deletes your account, your Community posts, comments, photos, likes, blocks, badges, achievement counters, notification tokens and your purchase history at RevenueCat. Reports you made stay, without your name on them, so we can finish handling them. A company's payroll records of your hours and wage stay with the company, as described under Level Up Pro.

Kids

The app is made for people who work in construction. It's not meant for children under 13, and we don't knowingly collect anything from them. Accounts are for people 13 and older.

Security

Everything the app sends travels encrypted (HTTPS). Our database lets each person read only what's theirs: your own account data, and for a company on Pro, the owner reads the company's clock-ins and wages. Feedback and usage counts can only be added from the app, never read back. Only Level Up can read them.

Changes

If this policy changes, we'll update the date at the top. If a change affects what we collect, we'll say so in the app before it happens.

Contact

support@levelupframing.com
Level Up Framing LLC, Spearfish, South Dakota, USA